Returns & Changes
- In order for the products to be accepted they must not be worn, worn and washed, or damaged.
- The item tab together with its label must be on the returned product.
- The customer is obliged to try the product he bought without removing the tab, otherwise it is considered that the product is not in the same condition in which it was delivered and is not accepted.
- The product must be sent together with the original receipt, otherwise the return will not be accepted without exceptions.
The return process starts as soon as we receive the product and if it meets the return conditions (not open, damaged, worn, etc.). The refund depends on the method of payment:
- If done with credit the amount is credited to the card.
- If it has been made in cash or cash on delivery, the amount is credited to the declared IBAN bank account.
In any case, the process is done within ten (10) working days from the receipt of the product. The return must be made within 14 days of receiving the order. Returns without exceptions are not accepted after 14 days. Products must be well packaged and sealed because they are posted at the customer’s responsibility. All returned products must be in the condition they were received. Any damage or loss will result in the non-acceptance of the return, without exception.
For further information contact our store by phone at 24210 76020 or via email at .